Skip to main content
English (United States) (en_us)
Afrikaans (af)
Azərbaycanca (az)
English (en)
English (United States) (en_us)
Español - Internacional (es)
Français (fr)
Кыргызча (ky)
Русский (ru)
Тоҷикӣ (tg)
ქართული (ka)
Հայերեն (hy)
اردو (ur)
العربية (ar)
فارسی (fa)
Log in
Home
Courses
Archive
Africa Hub
Branch Team Development Kit
4. Inspiring Customer Relationships that Increases Sales
Course categories:
Network
Network / Global digital learning
Network / Global digital learning / English
Network / Global digital learning / English / Managers
Network / Global digital learning / Spanish
Network / Global digital learning / Spanish / Managers
Network / Global digital learning / French
Network / Global digital learning / French / Archive
Network / Global digital learning / French / Managers
Network / Global digital learning / Russian
Network / Global digital learning / Russian / Archive
Network / Global digital learning / Russian / Managers
Network / Global digital learning / Arabic
Network / Global digital learning / Arabic / Archive
Network / Global digital learning / Arabic / Managers
Network / Global digital learning / Armenian
Network / Global digital learning / Azerbaijani
Network / Global digital learning / Azerbaijani / Managers
Network / Global digital learning / Albanian
Network / Global digital learning / Kyrgyz
Network / Global digital learning / Kyrgyz / Managers
Network / Global digital learning / Tajik
Network / Armenia
Network / Armenia / Առցանց աջակցություն առկա ուսուցման ծրագրերին/Classroom support
Network / Armenia / Առցանց աջակցություն առկա ուսուցման ծրագրերին/Classroom support / FDA Trainings
Network / Armenia / FINCA Armenia Digital Learning
Network / Armenia / FINCA Armenia Digital Learning / Արտաքին դասընթացներ / External Trainings
Network / Armenia / FINCA Armenia Digital Learning / Ատեստավորում/Attestation
Network / Azerbaijan
Network / Azerbaijan / Təlimdə dəstək/Classroom support
Network / Azerbaijan / FINCA Azerbaijan Digital Courses
Network / DR Congo
Network / DR Congo / Classroom support
Network / DR Congo / FINCA DR Congo Digital Courses
Network / Guatemala
Network / Guatemala / FINCA Guatemala Digital Courses
Network / Guatemala / FINCA Guatemala Digital Courses / Negocios
Network / Guatemala / FINCA Guatemala Digital Courses / Negocios / Cobros
Network / Guatemala / FINCA Guatemala Digital Courses / Negocios / Análisis
Network / Guatemala / FINCA Guatemala Digital Courses / Negocios / Ventas
Network / Guatemala / FINCA Guatemala Digital Courses / Recursos Humanos
Network / Guatemala / FINCA Guatemala Digital Courses / Cumplimiento
Network / Guatemala / FINCA Guatemala Digital Courses / Generales
Network / Guatemala / FINCA Guatemala Digital Courses / Smart Campaign
Network / Guatemala / FINCA Guatemala Digital Courses / Salud y Seguridad Ocupacional
Network / Guatemala / FINCA Guatemala Digital Courses / Salud y Seguridad Ocupacional / Salud y Seguridad Ocupacional - Cursos Mandatorios
Network / Guatemala / FINCA Guatemala Digital Courses / Diplomados
Network / Guatemala / FINCA Guatemala Digital Courses / Personal de Nuevo Ingreso
Network / Guatemala / FINCA Guatemala Digital Courses / Legal
Network / Guatemala / FINCA Guatemala Digital Courses / Mercadeo
Network / Guatemala / FINCA Guatemala Digital Courses / Servicios Operativos
Network / Guatemala / FINCA Guatemala Digital Courses / Seguros
Network / Guatemala / FINCA Guatemala Digital Courses / Operaciones
Network / Jordan
Network / Jordan / Classroom support/الدعم الصفي
Network / Jordan / FINCA Jordan Digital Courses
Network / Jordan / FINCA Jordan Digital Courses / ورشات سنوية
Network / Kosovo
Network / Kosovo / Classroom support
Network / Kosovo / FINCA Kosovo Digital Courses
Network / Kyrgyzstan
Network / Kyrgyzstan / Функциональные программы обучения
Network / Kyrgyzstan / Жыл сайын өтүүчү жана жалпы курстар/Ежегодные и общие курсы
Network / Kyrgyzstan / Презентации продуктов и услуг
Network / Kyrgyzstan / Презентации продуктов и услуг / Кредитные
Network / Kyrgyzstan / Презентации продуктов и услуг / Некредитные
Network / Kyrgyzstan / Тренинги в классе
Network / Malawi
Network / Malawi / Classroom Support
Network / Malawi / FINCA Malawi Digital Courses
Network / Nigeria
Network / Nigeria / Classroom Support
Network / Nigeria / FINCA Nigeria Digital Courses
Network / Pakistan
Network / Pakistan / Classroom & HR Support
Network / Pakistan / Classroom & HR Support / Pakistan 2020 Annual Appraisal Cycle
Network / Pakistan / Classroom & HR Support / Trainings Database
Network / Pakistan / Classroom & HR Support / Goal Setting through PMC
Network / Pakistan / Classroom & HR Support / Administration Department Checklists
Network / Pakistan / FINCA Pakistan Digital Learning
Network / Tajikistan
Network / Tajikistan / Дастгирии мустақими таълими синфӣ/ Онлайн-поддержка очного обучения
Network / Tajikistan / TJ - Курсҳои электронӣ барои омузиши мустақилона/ Электронные курсы для самостоятельного изучения
Network / Tajikistan / TJ - Курсҳои электронӣ барои омузиши мустақилона/ Электронные курсы для самостоятельного изучения / Санҷиш оиди маҳсулотҳои ташкилот
Network / Tanzania
Network / Tanzania / Classroom Support
Network / Tanzania / FINCA Tanzania Digital Courses
Network / Tanzania / FINCA Tanzania Digital Courses / Self Discovery Workbooks
Network / Uganda
Network / Uganda / Classroom Support
Network / Uganda / FINCA Uganda Digital Courses
Network / Uganda / FINCA Uganda Digital Courses / Branch Training Kits
Network / Zambia
Network / Zambia / Classroom Support
Network / Zambia / FINCA Zambia Digital Courses
Network / Zambia / FINCA Zambia Digital Courses / Self Discovery Workbooks
Information Security Awareness
FINCA Development Academy
FINCA Development Academy / Global eLearning
FINCA Development Academy / Global eLearning / English
FINCA Development Academy / Showcase
FINCA Development Academy / eLearning
FINCA Development Academy / eLearning / 2019 Virtual Workshop Series for L&D Staff
FINCA Development Academy / eLearning / Basics of eLearning Design & Development
FINCA Development Academy / eLearning / Basics of Virtual Class Design & Facilitation
FINCA Development Academy / eLearning / Basics of Video Production for Job Training
FINCA Development Academy / eLearning / Virtual Workshops
FINCA Development Academy / eLearning / Virtual Workshops / English Cohort
FINCA Development Academy / eLearning / Virtual Workshops / Spanish Cohort
FINCA Development Academy / eLearning / Virtual Workshops / Russian Cohort
FINCA Development Academy / FDA Facilitator Development
FINCA Development Academy / FDA Facilitator Development / FDA course
FINCA Development Academy / FDA Facilitator Development / FemEdu
FINCA Development Academy / FDA Global
FINCA Development Academy / FDA Global / FLZ Local Admins training
FINCA Development Academy / FDA Global / Survey
FINCA Development Academy / FDA Global / FDA Showcase
FINCA Development Academy / FDA Manager Development
FINCA Development Academy / Global HR/Learning Conference
FINCA Development Academy / Others
FINCA Development Academy / Others / FDA Templates
FINCA Development Academy / FDA Templates
FINCA Development Academy / FDA Templates / Old one
FINCA Development Academy / Rapid Elearning Workshop
FINCA Development Academy / FIF eLearning Courses
FINCA Development Academy / IT team
FINCA Development Academy / BoD
Falcon Program
Archive
Archive / CX eLearning
Archive / Classroom
Archive / Virtual Class
Archive / FINCA Eurasia Learning Zone
Archive / FINCA Eurasia Learning Zone / eCourses
Archive / FINCA Eurasia Learning Zone / FDA_Eurasia
Archive / FINCA Eurasia Learning Zone / Learning zone for local admins of Eurasia
Archive / FINCA Eurasia Learning Zone / Learning zone for local admins of Eurasia / Eurasia test
Archive / FINCA Eurasia Learning Zone / Learning zone for local admins of Eurasia / Eurasia test / Eurasia test 1
Archive / FINCA Eurasia Learning Zone / Learning zone for local admins of Eurasia / Eurasia test / Georgia test
Archive / FINCA Eurasia Learning Zone / Learning zone for local admins of Eurasia / learning zone Kyrgystan
Archive / FINCA Russia Learning Zone
Archive / FINCA Russia Learning Zone / Онлайн-поддержка очного обучения
Archive / FINCA Russia Learning Zone / Электронные курсы для самостоятельного изучения
Archive / John
Archive / Africa Hub
Archive / Africa Hub / Branch Team Development Kit
Archive / Africa Hub / Branch Team Development Kit / 0.Introduction
Archive / Africa Hub / Branch Team Development Kit / 1. Inspiring FINCA Brand Ambassadors
Archive / Africa Hub / Branch Team Development Kit / 2.Inspiring Team Performance
Archive / Africa Hub / Branch Team Development Kit / 3.Inspiring Customer Experience
Archive / Africa Hub / Branch Team Development Kit / 4. Inspiring Customer Relationships that Increases Sales
Archive / Africa Hub / Branch Team Development Kit / 5.Inspiring Product Knowledge
Archive / Africa Hub / Branch Team Development Kit / 6.Inspiring Client Access
Archive / Africa Hub / Branch Team Development Kit / 7.Inspiring Compliance
Archive / Africa Hub / Classroom Support
Archive / Africa Hub / e-Courses
Archive / Africa Hub / e-Courses / Business Skills
Archive / Africa Hub / e-Courses / Customer Experience
Archive / Africa Hub / e-Courses / Leadership & Management
Archive / Africa Hub / e-Courses / Microsoft Courses
Archive / Africa Hub / e-Courses / Project Management
Archive / Africa Hub / e-Courses / Soft Skills
Archive / Africa Hub / Self Discovery Workbooks
Archive / Africa Hub / Ecourses
Archive / Africa Hub / Ecourses / Information Systems
Archive / Africa Hub / Ecourses / Information Systems / Excel
Archive / Africa Hub / Ecourses / Information Systems / Excel / Foundations
Archive / Africa Hub / Ecourses / Information Systems / PowerPoint
Archive / Africa Hub / Self Discovery Workbooks
Archive / Africa Hub / Tanzania - Zambia
Archive / MESA Learning Zone
Archive / MESA Learning Zone / Bite-sized training
Archive / MESA Learning Zone / Classroom support
Archive / MESA Learning Zone / eCourses
Archive / MESA Learning Zone / Learning zone for virtual training
Archive / MESA Learning Zone / Learning zone for virtual training / MESA test
Archive / MESA Learning Zone / Learning zone for virtual training / MESA test 1
Archive / Harassment Prevention
Archive / Ecuador
Archive / Ecuador / Classroom Support
Archive / Ecuador / Digital Learning - EC
Archive / Ecuador / Digital Learning - EC / FDA eLearning - EC
Archive / Ecuador / Digital Learning - EC / FINCA Ecuador Digital Courses
Archive / Nicaragua
Archive / Nicaragua / NI - E-Cursos
Archive / Nicaragua / NI - E-Cursos / FDA eLearning - NI
Archive / Nicaragua / NI - E-Cursos / FINCA Nicaragua Digital Courses
Archive / Nicaragua / PLD
Archive / Nicaragua / Experiencia del Cliente
Archive / Nicaragua / Operaciones
Archive / Nicaragua / Negocio
Archive / Nicaragua / Código de Conducta
Archive / Nicaragua / Riesgo
Archive / FINCA Georgia Learning Zone
Archive / FINCA Georgia Learning Zone / New employees programs / ახალი თანამშრომლის სასწავლო პროგრამები
Archive / FINCA Georgia Learning Zone / Products&Procedures / პროდუქტები და პროცედურები
Archive / FINCA Georgia Learning Zone / Products&Procedures / პროდუქტები და პროცედურები / საკრედიტო პროდუქტები / Credit Products
Archive / FINCA Georgia Learning Zone / Products&Procedures / პროდუქტები და პროცედურები / არასაკრედიტო პროდუქტები / Noncredit Products
Archive / FINCA Georgia Learning Zone / Tests / ტესტები
Archive / FINCA Georgia Learning Zone / Tests / ტესტები / რეფრეშერი / Refresher
Archive / FINCA Georgia Learning Zone / Tests / ტესტები / საკვალიფიკაციო / Qualification
Archive / FINCA Georgia Learning Zone / Tests / ტესტები / თვითსწავლების ტესტები / Self Study Tests
Archive / FINCA Georgia Learning Zone / Library / ბიბლიოთეკა
Archive / FINCA Georgia Learning Zone / Soft skills / რბილი უნარები
Archive / FINCA Georgia Learning Zone / Soft skills / რბილი უნარები / FDA
Archive / FINCA Georgia Learning Zone / Soft skills / რბილი უნარები / გაყიდვები / Sales
Archive / FINCA Georgia Learning Zone / Soft skills / რბილი უნარები / სხვა უნარები / Other Skills
Archive / FINCA Georgia Learning Zone / Other / სხვა
Archive / FINCA Georgia Learning Zone / GE - eCourses
Archive / FINCA Georgia Learning Zone / GE - eCourses / FDA eLearning - GE
Archive / Afghanistan Learning Zone
Archive / Afghanistan Learning Zone / Classroom support/ کلاس درسپشتیبانی
Archive / Afghanistan Learning Zone / AF - eCourses/ دوره های آموزش الکترونیکی
Archive / Afghanistan Learning Zone / AF - eCourses/ دوره های آموزش الکترونیکی / FDA eLearning - AF
Archive / Afghanistan Learning Zone / AF - eCourses/ دوره های آموزش الکترونیکی / FINCA Afghanistan Digital Courses
Archive / IS Courses
Archive / Paraguay
Archive / Paraguay / Microsoft Office Courses
Archive / Digital Learning - SSC
Archive / Classroom Support
Archive / eLearning - HQ
Archive / FDA eLearning - UG
Archive / FDA eLearning - AZ
Archive / FDA eLearning - DRC
Archive / FDA eLearning - HT
Archive / FDA eLearning - JO
Archive / FDA eLearning -XK
Archive / FDA eLearning - MW
Archive / FDA eLearning - NG
Archive / FDA eLearning - TJ
Archive / FDA eLearning - TZ
Archive / FDA eLearning - PK
Archive / FINCA 2.0 - Level 1
Archive / A Roadmap to FINCA
Archive / FDA eLearning - KG
Archive / Honduras
Archive / Honduras / HN - E-Cursos
Archive / Honduras / HN - E-Cursos / FDA eLearning - HN
Archive / Honduras / HN - E-Cursos / FINCA Honduras Digital Courses
Archive / FDA eLearning - GT
Archive / Haiti
Archive / Haiti / Classroom Support
Archive / Haiti / FINCA Haiti Digital Courses
Search courses
Go
1.Introduction
2.Prospect
3.Approach
4.Identify
5.Present
6.Close
7.Deliver
8.Build
